Returns & Exchanges
At Roberto's Winds, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for most instruments and accessories. Please ensure all items are returned in their original, showroom condition to qualify for a full refund or exchange.
Request Authorization
Contact our customer service team via email or phone to obtain a Return Merchandise Authorization (RMA) number before shipping your item back.
Pack Securely
Place the item in its original packaging with all included accessories and manuals, ensuring it is padded sufficiently to prevent damage during transit.
Ship the Item
Affix the return label to your package and drop it off at any authorized shipping center; we recommend using a tracked and insured service for high-value instruments.
Inspection and Refund
Once our technicians verify the condition of the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing