Frequently Asked Questions
Everything you need to know about shopping at Roberto's Winds
What is your shipping policy for musical instruments?
We offer fully insured shipping on all instruments via FedEx and UPS. Each item is professionally packed in heavy-duty boxes with specialized padding to ensure it arrives in perfect playing condition.
Do you offer a trial period for instruments?
Yes, we provide a 7-day trial period for all instruments. If you are not completely satisfied with the tone or feel, you can return it for a refund, minus shipping costs and a small restocking fee.
Are your used instruments inspected before sale?
Absolutely. Every vintage and pre-owned instrument undergoes a rigorous multi-point inspection and professional setup by our in-house technicians before being listed for sale.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and offer flexible financing options through Affirm for qualifying purchases.
How do I track my order?
Once your order has been processed and shipped, you will receive an automated email containing your tracking number and a link to monitor your delivery progress.
Do you ship internationally?
Yes, Roberto's Winds ships worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees required by their specific country.